WilliamHill Help Center

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Do you offer any bonuses for playing on Games?

As a member of Games, you’ll get regular bonus offers. In fact as soon as you start to play, you’ll be on your way to earning a £20 Welcome Bonus!

You will also earn the unique Bonus Bar loyalty bonus. All you have to do is play Games to fill up your bonus bar and you'll win an instant guaranteed cash bonus of between £2 and a massive £6,000.

Do you offer any bonuses for playing Vegas games?

As a member of Vegas, you’ll get regular bonus offers. In fact as soon as you start to play, you’ll be on your way to earning a £25 Welcome Bonus! And with regular play you’ll be entitled to a fantastic Monthly Bonus which will reward you with between £25 to more than £10,000 each and every month. What’s more, Vegas members receive special bonus promotions every week via email – you can make sure you’re receiving these by adding Vegas to your ‘Safe Senders’ list. Find out how by clicking here.

What is £6,000 Bonus Bar and how does it work?

We give away bonus bar cash prizes every single day!
All you have to do is play Games to fill up your bonus bar and you'll win an instant guaranteed cash bonus of between £2 and a massive £6,000.

For more information about the bonus and the terms and conditions, please check here.

How do I play at William Hill Casino?
To play any of the wide range of casino games at William Hill, all you need to do is download the software or click on the Instant Play link. Open an account, make a deposit and you're ready to play!
Country restrictions- is it legal for me to bet?

We are unable to accept accounts or offer any of our products or services to clients residing in the following countries: Bulgaria, Cuba, France, French Guiana, Guadeloupe, Hong Kong, Iran, Israel, Italy, Martinique, Myanmar (Burma), North Korea, Philippines, Réunion, Sudan, Syria, Turkey, USA (including incorporated and unincorporated territories).

Residents of the following countries may open an account with us, however, access to certain products or services is restricted:

Malta We are unable to permit clients resident in Malta to access any William Hill product which is regulated within Malta (currently casino.williamhill.com); however, all other services do remain open to Maltese residents.

Cyprus We are no longer able to allow residents of Cyprus to access http://poker.williamhill.com), however, all other services do remain open to Cypriot residents.

Estonia We are no longer able to allow residents of Estonia to access poker.williamhill.com), however all our other services do remain open to Estonian residents.

Please note:

Unfortunately we are unable to confirm the legalities of internet betting in every country around the world. If you are concerned about the legality of playing at our site, it is recommended you contact your local legal representatives to answer any related questions.

How do I find results?

William Hill provides a comprehensive and convenient results service for sports events which you can bet on. You can access results in a variety of ways:

Visit our results page

Ideal if you want to look up a number of results on one or more days - please click here then choose the sport and date(s) and click 'Show Results'.



From your Account

When you view the details of a bet on your account (Account Statement), the race or event name will provide a link to the result when it is available so you can quickly check the results which are relevant to your bets:


Horse Racing and Greyhound (Greyhound) results from our homepage

There is a list of Today's Results at the bottom of our Horse Racing and greyhound (Greyhound)pages and each individual race is a link. If the race has not started, clicking on the link will take you to the betting coupon. If the result for that race is in, it will be shown to you upon clicking on the link:


Will you email me about new bonus promotions in Vegas?

You will receive all new Vegas promotions via the email address you registered when you first opened an account with William Hill, unless you have specified otherwise. However, some email systems have 'spam filters' that may block legitimate emails from people who are not in your address book. To avoid this, you can add Vegas to your 'Safe Senders' list.

Click here for more information on this.

What is £20 Welcome Bonus and how does it work?

For everyone new on Games, be aware that you can claim a £20 Welcome Bonus! All you have to do to collect your free £20 is to play fantastic games* including slots The X Factor Steps To Stardom and Spider-Man, or arcade favorites such as Deal or No Deal and Bejeweled.

Once you've staked £100 - win or lose - you'll receive your £20 bonus to spend at Games!

For more information about the bonus and the terms and conditions, please check here.

What is Vegas New Player Bonus and how does it work?

Every new player to William Hill Vegas has the opportunity to earn a £25 New Player Bonus! All you have to do is play instant-win Vegas games - just stake £100 within 3 days and you'll get £25 cash placed in your account. And what's more, once you have received your bonus you will automatically join the monthly bonus scheme where you can earn up to £10,000 every month!

To get started and collect your £25 New Player Bonus, complete the following simple steps:

  1. Register your details online - this takes only a few minutes.
  2. Make a cash deposit.
  3. Stake £100 on Vegas games within 3 days and your account will be credited with £25.

For more information about the bonus and the terms and conditions, please check here.

Is this site secure?

William Hill is committed to the complete privacy and security of your personal information. williamhill.com uses a number of encryption and security devices to make your experience a safe and happy one. We use SSL (Secure Sockets Layer) technology to encrypt your information before it is sent over the internet.

Secure Socket Layer (SSL) enables us to encrypt data you send to us over the Internet. Encryption is a process that involves scrambling the information you send in such a way that it becomes unreadable by anyone trying to intercept your information. When you register, complete a transaction, or give us personal information of any kind, that information is fully encrypted for your security and protection.

To view our security certificate, issued by Thawte, simply right-click on the page and select Properties and then Certificates. You'll find our certificate details including our website and the certificate serial number.

What is Vegas Monthly Bonus and how does it work?

With regular play on the games at William Hill Vegas, you can earn anything from £25 to more than £10,000 each month! The more you play, the more you receive.

From now on, in each month that you play with William Hill Vegas your stakes will help qualify you for great cash rewards. This monthly loyalty bonus is structured over 20 levels, so with regular play you can earn from £25 to more than £10,000 every month.

For more information about the bonus and the terms and conditions, please check here.

What are the recommended system requirements to play William Hill Casino?

For the download casino:

  • Pentium III, 1 GHz CPU or higher.
  • At least 512 MB of RAM.
  • At least 950 MB free space on the hard drive.
  • 256 MB video card with 32-bit color (1024x768 or higher)
  • Microsoft Windows XP or newer.
  • Microsoft Internet Explorer 6.0 or newer.

For the Instant Play casino:

  • Pentium III, 1 GHz CPU or higher.
  • At least 512 MB of RAM.
  • 256 MB video card with 32-bit color (1024x768 or higher)
  • Microsoft Windows XP or newer.
  • Microsoft Internet Explorer, Mozilla or Firefox browsers (supported versions depend on operating system; 6.0 or higher is recommended).
  • Adobe Flash Player 10.0.22.87 or newer.

What is a Single Bet?

This is the simplest type of bet. A Single Bet is a bet on 1 selection in one event. Your selection must be successful to get a return.

How do I open an account?
Once you have downloaded the software, or entered the Instant Play lobby, simply choose your preferred play mode and click on 'Join Now'. You will be sent a confirmation e-mail with your username and once funds are in your account, you are ready to play!
How do I make a deposit to my account?

1. Log in to the William Hill Casino software with your personal username and password.

2. Click the green 'Cashier' button in the bottom left-hand side of the screen.

3. If you haven't already registered a payment method you will be prompted to do so. Select your preferred payment method. For more information on the different types, click here.

4. If you already have a payment method registered the page will automatically display your details and you will simply enter the amount you want to deposit and confirm.

5. Your account will automatically be credited and you are ready to play!

Alternatively, you can transfer funds to your Casino Balance from your Main or Poker Balance by going to the Casino Cashier 'Deposit/Transfer' tab and completing the transfer.

Note: You can change your preferred method of payment; however, your balance must be at zero with no withdrawals pending.

How do I make a withdrawal from my account?

1. Log in to the William Hill Casino software with your personal username and password.

2. Click the green 'Cashier' button in the bottom left-hand side of the screen.

3. Before your first withdrawal, you will be prompted to enter your e-mail address and receive a verification code to enter into the page. This is to ensure the security of your account.

4. Enter the amount you want to withdraw and click 'Withdraw Funds'.

5. Your withdrawal request will be processed on the first business day.

How is the outcome of the game decided?
In both real money and play for fun modes, a Random Number Generator (RNG) determines the outcome of a game. In any card game, the computer will re-shuffle all the cards before each hand is dealt.
What do I have to do to install the new software?

It couldn't be simpler to install the poker software – simply go to the website http://poker.williamhill.com and click on the download button or CLICK HERE. The Poker software download will then start automatically as soon as the launch takes place. When downloading the software for the first time, our Step by Step guide will help you through the installation process. Serg

Will I need to open a new account for William Hill Poker?
If you already have an existing account with William Hill, there is no need to set up a new one. All of William Hill downloadable software utilizes a shared login and an electronic wallet that allows you to play across all products (i.e. Casino, Poker, etc.). Simply download the poker software, to start playing.
What are beginner’s tables and will I be able to play on them?
Beginner’s tables are exclusive to players who have signed up in the previous 90 days. All players currently using our software will be classed as beginners for 90 days after first logging in to the new software.You will find beginner only cash games and sit & go tournaments and will also be able to enter daily freerolls of which you can enter up to 4 in a 7 day period.
How do I earn WH Points?
Points are awarded for all cash games and tournaments played. Points are accrued based on amounts wagered, on hands played and tournament fees.
Where can I find out what Loyalty Rewards level I am on?
Visit the Cashier and select ‘My Account’. Your Loyalty Rewards level is donated by a number of stars. Please note you will only see six stars in the software but don't worry if you reach a higher level as you will receive monthly updates as to what Loyalty Rewards level you are on.
What is the £300 First Deposit Bonus - High Rollers?

This bonus is for first time depositing new players only. Players that already have an account registered with William Hill Casino or who have taken a Welcome Bonus are not eligible for this promotion. How to claim your New Player 1st Deposit Bonus.

For more information about the bonus and the terms and conditions, please check here.